Payment

           All sales are final.  All sales are subject to 6% Sales tax. All deposits are non refundable. Full payment is due at the time of pickup or delivery of completed furniture. We accept Cash, Credit Cards, Venmo, or check made payable to Ronda Dittelberger.  

                                                                                  We apply a 4% service fee for credit card payments.

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                                                                                                             Deposit 

           A $45 non-refundable deposit is required to book an appointment. Customers may also be asked to provide an additional deposit for the  cost of supplies due at the time of drop off or pickup. If a deposit is required we will inform you when we provide the estimate. Deposits will be deducted from the final bill. If an appointment is canceled the $45 deposit will not be refunded. If a customer fails to arrive for a scheduled appointment the $45 deposit will not be refunded. If we arrive for a pickup and find you are not home the deposit will not be refunded. if you need to re-schedule your appointment we require at least two weeks notice. There is typically a 90 day wait time to reschedule for large jobs.

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                                                                                                           Estimates 

            Estimates are valid for 90 day. However your estimated completion date will change if you delay in scheduling.

 Unless otherwise informed, We assume furniture is in good condition and that the customer will be re-using their springs, foam and padding. New Springs, new foam and new padding are not included in labor upholstery estimates. Labor upholstery estimates only cover the labor and shop charge to replace the fabric. Fabric, structural repairs, springs, foam and padding are all priced separately. Additional request are an additional charge. If additional items such as pillows, arm covers, tufting button, nail head trim or any other additions are requested they will be an additional charge and added to the final invoice

           

            Mainstrasse Upholstery's estimates are done to the best of our ability. Not all repairs or problems are apparent until the old fabric is removed. In the event an additional repair is needed, that repair will be brought to the customers attention before the repair is made. Additional repairs will be an additional charge. Repairs are priced at $45 per hour. If the customer decides to disregard our recommendation for a repair, we will not be responsible for poor appearance or structural problems resulting from the decline of the repair. In the event a frame is broken in a way that we will be unable to fix it. We will notify the customer. A portion of the customers deposits will be retained to cover the labor to the point at which we stopped work. The furniture and remaining deposit will be returned to the customer.

                                                                                                         Appearance

          We can alter the upholstered appearance of furniture at the customer's request.  Such a request may alter the amount of the estimate. The request must be made before we start upholstering.  If a change to appearance has not been requested, the new fabric will be upholstered in the same manner it was originally upholstered. Keeping within industry standards.       

                                                                                                                Fabric

           If a customer chooses to use a non upholstery grade fabric. Which we do not recommend. We are not responsible for stretching, tearing or poor appearance of inappropriate fabric. We prefer not to use backing fabrics that must be glued to the front facing fabric. Backing fabrics can cause a wrinkled appearance over time. It can only be repaired by re-upholstering the furniture. MainStrasse upholstery is not responsible for flaws in weave or construction of fabric. We will do our best to inform you of any flaws we may find in weave or construction of fabric. When Scotch guard is applied to new upholstery  we do not guarantee your fabric will not stain.
                                                                                                              Delivery

         Pickup fees are doubled for second floor pickup. If we arrive for a scheduled delivery and no one is available to accept or pay for your furniture, the furniture will be returned to our shop. The customer will still be charged for the delivery. We will reschedule a new delivery time for an additional charge of $45 and up per trip.

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                                                                                                           Refusing to Pay
          Full payment is due at the time of scheduled delivery or pick up. If a customer is unable or unwilling to pay at the time of delivery or pick up, the furniture will remain in our possession.  After seven days of non payment a storage fee of $3 a day will be added to the amount due. After 30 days of non payment the customer will be sued for the balance owed.

                                                                                                           Shop Charge    
          A shop charge of $50 per chair, (does not apply to dinning chairs) $75 for love seat or settee, $100 per sofa will be included in your estimate. This charge covers zippers (not more 5 yards), thread, cambric, burlap, seat deck fabric, Dacron (when less than 5 yards), welting cord, ply grip, tack strips, staples, screws,  furniture polish, scratch cover, spray glue and trim glue. Any materials not listed such as foam or fabric are priced separately and are not included in the shop charge.

        All furniture with exposed wood work is polished. When needed scratch cover will be applied.

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                                                                                                     Unclaimed Furniture

      We will contact the furniture owner once their furniture is completed for pickup or delivery. Full payment is required at the time of pickup or delivery. If for any reason furniture has not been picked up, scheduled for delivery or paid for in full for more than 30 days, we will consider that furniture abandoned. Abandoned furniture will be disposed of or sold after 30 days. Any Proceeds made from the sale of abandoned or unclaimed furniture will be applied to the amount owed for services rendered. We cannot store Furniture in our work space. If a customer has not provided fabric or has decided not to proceed with upholstery, the customer is responsible to pickup their furniture within 30 days. The customer is also required to provide payment for any labor to the point we stopped work and  for any supplies used on their furniture plus storage fees. 

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 per hour